Shipping policy

Shipping Policy

 

Thank you for visiting and shopping at ATCROX. The following are the terms and conditions that constitute our Shipping Policy.

Order Processing Time

All ATCROX products are handmade. We are committed to getting our quality designs to you as quickly as possible.

All orders are processed within 7 business days. Orders are not shipped or processed on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email.

Shipping Rates & Delivery Estimates

We ship worldwide. Shipping charges for your order will be calculated and displayed at checkout.

Region Shipping Cost (USD)
Estimated Delivery Time
Japan / South Korea $25
[Please fill in est. days]
Europe $50
[Please fill in est. days]
North / South America $85 (Taxes not included)
[Please fill in est. days]
Hong Kong / Macau / Taiwan $20
[Please fill in est. days]
Southeast Asia $30
[Please fill in est. days]
Australia / New Zealand $55
[Please fill in est. days]

Please note that delivery delays can occasionally occur, especially during customs inspections or holiday seasons.

Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties, and Taxes

ATCROX is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, handling fees, etc.).

Damages

ATCROX is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

 

Return & Exchange Policy

 

We sincerely appreciate your understanding and support.

  • Handmade Products: All ATCROX products are handmade.

  • Return & Exchange Window: For products purchased from the official ATCROX store, if you need to return or exchange an item, please contact our customer service within 7 days of receiving your order to initiate the process.

  • Product Inquiries: If you have any questions about the product, please feel free to contact our customer service. We will offer you appropriate suggestions.

  • Condition of Items: To be eligible for after-sales service, all original materials must be returned in good condition.

For a complete guide on returns and exchanges, please refer to our full "Return Policy" page or contact customer service directly. We will do our best to assist you.